If your season ticket was purchased before 9 December 2007 (from GNER) we will honour the previous season ticket discount scheme until you renew with National Express East Coast. Further details on compensation for season tickets purchased before 9 December 2007.
If your season ticket was purchased on or after 9 December 2007 (from National Express East Coast) then you should claim 'Delay Repay' compensation for each journey. Further details on Delay Repay.
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