We want all our customers to feel welcome on National Express.
We will develop all our policies in such a way as to help people with disabilities, or those who require extra assistance, to use our services. Our aim is to make continuous improvements to the accessibility of our services and stations for all customers. This is entirely in line with our vision to 'Make Travel Simpler’.
Our policies follow the Department for Transport’s (DfT) ‘Guidance On Disabled People’s Protection Policies’ dated April 2002.
If we cannot comply with a particular requirement, or if we cannot meet any commitments in our Disabled Person's Protection Policy (DPPP), we’ll discuss the way ahead with the Department for Transport. With the help of our Disability Advisory Group, we aim to provide open and equal access to our services, whenever reasonably practicable.
We constantly strive to review and improve facilities provided to our customers and in doing so welcome feedback, comments and suggestions. Customer comment forms are available from all of our stations and on trains. In addition we can be contacted at the address below:
National Express Customer Relations
Freepost RRZG-ZZZX-LKXK
Newcastle upon Tyne
NE1 5DN
Telephone 08457 225 333
Alternatively, you can email us.